A customer does not need to specifically consent to discussing insurance if they are already in the process of purchasing a new motorcycle.

It's ok to sell insurance to a customer who can't read English, as long as they are happy with the premium quoted.

All customers must be given an insurance quote irrespective of whether they request one.

The best way to stay factual when discussing insurance, is to read policy information directly from the Policy Wording.

NM Insurance is responsible for the insurance related activities of its authorised distributors.

When a customer is buying insurance, a Policy Wording only needs to be given to them if they specifically request one.

When discussing insurance with a customer, it is best to only discuss the features and benefits of a policy as this is more likely to result in a sale.

A Policy Wording is important because it helps a customer make an informed decision about whether an insurance policy is suitable for them.

It is important for distributors to recommend an NM Insurance motorcycle product to all their customers.

Your colleague who is not an authorised NM Insurance distributor, wants your quote and bind platform log in details to provide an insurance quote to a customer. It is ok to share your log in details so they can provide a quote, as long as they don't actually process an insurance sale.

When discussing insurance with a customer, it is ok to provide them with a brief factual summary of the key features, benefits, conditions and exclusions of a policy.

When obtaining an insurance quote for a customer, it is important to read the Duty of Disclosure Notice to them word for word.

It is ok to automatically include an insurance premium in a quote or finance package given to a customer in relation to a new motorcycle.

Before collecting personal information from a customer, it is important to read the Privacy Collection Notice to them word for word.

It is a great sales tactic to tell customers that they must buy an NM Insurance policy in order to get their finance approved.

If a customer makes a complaint about an NM Insurance policy or the way the policy was sold to them, this must be reported to NM Insurance within 24 hours.

There is no need to give a customer time to read the Policy Wording – they can do this at home when they have time.

To comply with the Fair Insurance Code, you must act honestly, fairly and with utmost good faith towards customers at all times.

An existing customer (John) calls you and asks you to provide an insurance quote for his neighbour (Sarah) who is currently at work and unable to call. It is ok to process a quote for Sarah using personal information about her that is provided by John.

The following is an example of factual information that can be provided to a customer: "Comprehensive cover would be best for you"

The following is an example of financial advice that can't be provided to a customer: "Even with comprehensive cover the policy provides some fantastic extra benefits that would be great for you"

Using high pressure sales tactics is against the law.

A customer tells you they have difficulty processing information quickly due to a head injury caused by a motorcycle accident. You can not arrange insurance for the customer because they may be 'vulnerable' and must instead refer them directly to NM Insurance if they are interested in an insurance quote.